In this episode of The Amazing Seller Podcast we’re going to discuss how to create a system to collect feedback and reviews all at the same time. Building your feedback score to your seller account will make your brand stronger and help rank you higher in Amazon. Having more reviews will help your product convert higher resulting in more sales.
There's a two part approach.
- 1. Ask For Feedback First
- 2. Respond To People that leave Feedback and Request a Review
I have created a 3 part email follow-up sequence that is triggered by a customer sale. Once a customer purchases a product they will receive 3 emails.
- 1. Day of delivery
- 2. 2 Days after product is delivered
- 3. 7 days after delivered
If the customer leaves a feedback on my account, I then follow up with a personal email thanking them and then asking for a product review.
In this podcast you will see learn how to set this up once and have it run on auto pilot.
I use a 3rd part software (Salesbacker) that connects to my seller account and emails through Amazon's messaging system.
I also created a Swipe file of the 4 written emails I send to my customers.